Emperor Signs (“we”, “us”) designs, makes and installs custom signs from 1585 Britannia Rd East, Mississauga, Ontario. This policy explains what personal information we collect on emperorsign.com and in the Emperor Signs app, why we collect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Who this covers
- Customers and visitors who use emperorsign.com, send a quote request or contact us.
- Our staff and installers, who use the Emperor Signs app (Android and iPhone) and the staff portal to manage orders and installations. The app is for our team; accounts are created by a manager.
What we collect
From customers
- Your name, phone number, email address and installation address, when you request a quote, place an order or book an installation.
- Details of your sign: text, size, materials, and any artwork or photos you send us.
- Whether you want updates by WhatsApp or email, and the messages we send about your order.
- Order, invoice and payment records (amount, method and date). We do not store card numbers; card payments are handled by our card terminal or invoicing provider.
- Photos of the installed sign and, when needed, your signature confirming the installation.
From staff using the app
- Account details: name, email address, phone number and role, and sign-in security information (your password and two-step verification, stored in protected form).
- Photos you take or choose in the app for jobs, artwork and issue reports. The app asks for camera and photo access only when you use these features.
- Your location at the moment you report an issue on a job, if you allow it. The app asks first and does not track you in the background.
- Work records: job steps (on the way, arrived, started, completed), money collected at installations, tips and pay.
- Basic technical data needed to keep the service working and secure, such as sign-in times and error logs.
How we use it
- To quote, make, schedule and install your sign, and to contact you about it.
- To invoice and record payments, and to pay our installers.
- To send booking and installation updates by WhatsApp or email when you have agreed to them, and once after an installation to ask for a review.
- To keep our accounts and the app secure and working.
We do not sell personal information or use it for advertising, and the app has no ads or advertising trackers.
Who we share it with
Only with service providers that help us run the business, and only what they need:
- our web hosting provider, where the website, staff portal and database are stored;
- our accounting and invoicing software, for invoices and payments;
- our WhatsApp messaging provider and our email provider, to send the updates you agreed to;
- Google services we use for scheduling sheets, maps and route planning (addresses only).
We may also disclose information when the law requires it. Some providers may store information outside Canada; there it is protected by their agreements with us and may be subject to the laws of that country.
How we protect it
Information travels over encrypted connections (HTTPS). Staff accounts are protected by passwords and two-step verification, and each person sees only what their role allows.
How long we keep it
We keep order, invoice and payment records for as long as Canadian tax and accounting rules require, and other information only as long as we need it for the purposes above.
Your choices and rights
- You can ask to see or correct the personal information we hold about you.
- You can stop WhatsApp or email updates at any time by replying to a message or contacting us.
- You can ask us to delete your information, including a staff app account and its data. We delete everything we are not required by law to keep.
To make a request, email sales@emperorsign.com or call +1 (437) 264-2333. We reply within 30 days.
Delete your data or your Emperor Signs app account
Staff and customers can ask us to delete their personal information, including an Emperor Signs app account. To do it:
- Email sales@emperorsign.com with the subject “Delete my data”, from the email address on your account or order (or call +1 (437) 264-2333).
- Tell us your name and, for staff, that you want your app account deleted.
- We confirm who you are and reply within 30 days once it is done.
What we delete: your app account and sign-in details, your contact details, photos and notes you added, and your message history.
What we keep: invoices, payment and pay records, which Canadian tax law requires us to keep (usually for 6 years), with nothing more than those records need. They are then deleted.
Children
Our website and app are meant for adults. We do not knowingly collect information from children under 16.
Changes to this policy
We may update this policy; the date at the top shows the latest version.
Contact
Emperor Signs, 1585 Britannia Rd East, Mississauga, ON, Canada
sales@emperorsign.com · +1 (437) 264-2333